Job Aid: Vendor Onboarding
The purpose of this job aid is to breakdown the Vendor Profile functionality in NexsysOne, which is utilized by both vendors and landlords partnering with DISH. The Vendor Profile houses information imported from the original survey (linked here) filled out during the onboarding process, as well as any documents that may be uploaded as needed during onboarding.
Accessing NexsysOne
After DISH chooses to proceed with a particular vendor or landlord, the vendor/landlord will receive two emails containing the following information:
NexsysOne credentials, which the vendor/landlord can use to login to NexsysOne.
Note: These are onboarding credentials which provide very limited access to NexsysOne. When the onboarding process is complete, new credentials will be created for your team that will provide the appropriate level of access.
Next steps and action items to complete in NexsysOne. This email asks the user to complete the following tasks:
Update all fields in the Vendor/Landlord Details Tab.
Upload all required and applicable optional documents in the Documents Tab.
Email wirelessvendormanagement@dish.com when the above tasks are completed.
This document will walk users through the process of completing these action items, in addition to a few additional tasks.
Updating Vendor/Landlord Details
Access NexsysOne at https://dish.nexsysone.com/nexsysonev3/, navigate to the Vendor Profile section located under the StaffOne module.
This will automatically open to the Vendor Details Tab, also labeled Landlord Details when applicable.
Here, the vendor/landlord will find a number of fields that should be reviewed and updated as necessary. Once updates are made, be sure to click ‘Save’ at the bottom of the page.
Upload Required and Optional Documents
To upload all required and optional documents, visit the Documents Tab.
Here, you will see a list of required and optional documents. The documents in these lists may vary based on the service that the vendor/landlord intends to provide.
Click ‘Upload’ to add a document to this tab. Click ‘View’ to view the currently uploaded document. If clicking ‘View’ does not open a document, no document has been added to this category.
Contact the DISH Vendor Management Team
Once these tasks have been completed, reach out to the DISH Vendor Management team at wirelessvendormanagement@dish.com and inform them that onboarding tasks are complete.
Re-Uploading a Rejected Document
If a document is rejected by DISH, the vendor/landlord will receive an email notification, which will include the reason for rejection. At this point, the vendor/landlord should revisit the Documents Tab within the Company/Landlord Profile. Be sure, when uploading the replacement document, the error identified in the email is properly addressed.
Requesting Additional Users
If additional personnel from your team will require access to this onboarding portion of NexsysOne, please reach out to NXOHelp@dish.com with the following message:
[Insert company name] would like to request that additional users have access to the Vendor Profile portion of NexsysOne. Please provide access to StaffOne > Company/Landlord Profile and assign these users to the vendor profile for [Insert company name]: [Include first name, last name, and email of additional users here]
Please know this will provide them with the same limited access to the Company/Landlord Profile section of NexsysOne, and full access will be provided after the onboarding process is complete.
Full Access to NexsysOne
When documentation has been reviewed and approved internally, the vendor management team will organize a NexsysOne training session. Once this session is complete, the credentials containing the appropriate access will be sent to your team.