Job Aid: Canceling an Invoice

The purpose of this job aid is to outline the appropriate method for canceling an invoice based on the invoice status in both NexsysOne and Oracle.

Cancellation Workflow

The diagram below outlines the overall workflow for canceling POs and invoices.


  • If the purchase order has not yet been invoiced, it can be opened in NexsysOne and canceled. For more information, visit the ‘Canceling POs’ section of the PO/Invoicing Job Aid.


  • If the invoice has been created but not yet paid, reach out to WirelessAPHelpDesk@dish.com to have the invoice canceled.

    • If an invoice appears on the invoice screen, but does not have a status of ‘Check in Process’ or ‘Check Cleared’, it has not yet been paid.

    • After reaching out to AP Help, the following steps will need to take place:

  1. AP will ensure the invoice is canceled in Oracle. 

  2. Once this is done, you will need to work with NXO Help to have the Invoice put to ‘Rejected’ status in NexsysOne. 

  3. You will need to unactualize all payment milestones tied to that POR.

  4. You will then be able to cancel the PO according to the steps in the PO/Invoicing Job Aid.

  • If the invoice has already been paid, reach out to WirelessAPHelpDesk@dish.com to address the issue.

    • An invoice with an Oracle status of ‘Check in Process’ or ‘Check Cleared’ has been paid.