Job Aid: Creating Fault Reports (RMAs)
in NexsysOne

The purpose of this job aid is to walk the GCs through the Fault Reporting functionality of NexsysOne. The purpose of this functionality is to allow users to return, exchange, or replace DISH-supplied construction materials, as needed for a particular site. For issues with this process, please visit the Fault Report FAQ.


**Note: This document is for internal access only. To provide a GC access to this job aid, provide this external link: https://dish.app.box.com/s/ay56fs4kfke7gnr9o5jxjhl7rip4w7ng

Creating a Fault Report via Desktop

When a GC identifies that an item is missing, broken, unneeded, etc., a Fault Report should be created in NexsysOne to return the defective item (if applicable) and obtain a replacement (if needed).

  1. Navigate to AssetOne > Fault Report.

  1. Select the New icon:


  1. Complete all required fields within this form.

    1. Request Type: Choose the applicable option

      • Damaged

        1. Part was physically damaged on site  and is no longer working/usable

      • Defective

        1. Part failed, not damage related

      • Excess Item

        1. Do not need the item, want to return it 

      • Incorrect Item

        1. Part will not work for the site as intended, different part needed

      • Missing Item

        1. The part is missing, including lost or stolen
          ***If an item is Lost, Stolen, or Damaged an Incident Report needs to be filled out.

    2. Reason for Request: Each request type will have a set of corresponding reasons to choose from

    3. Site ID (without Candidate Letter): Enter the Site ID that the part is assigned to

    4. Return Part Number: A user can only select a part that is in the inventory of the Site ID entered or the General Contractor assigned to that site

      • For serialized items, the Serial Number will be listed after the Part Number with the indicator ‘SN:’

      • Note: The list of parts will show materials in the inventory of that site or at any Ship To location that the assigned GC has in NexsysOne

      • It is important to select the part with the correct address to ensure that the part needing to be returned is pulled from the correct inventory location

    5. Report Note: Submit a description/explanation for the request (must exceed 100 characters)

      • Please include any RMA numbers or SNOW tickets in this note if you have them

    6. Where to look for replacement?: GCs should always select FSL or Hub. DISH Field Engineers creating fault reports will select FE Truck.

      • NOTE for FEs: If you do not have the replacement inventory on your FE truck, select FSL or Hub.

    7. Return Serial Number: This field will automatically be filled out with the selected Serial Number for the part selected in the Return Part Number for a serialized item

    8. Return Asset Tag: This field will automatically be filled out with the selected Asset Tag for the part selected in the Return Part Number for a non-serialized item

    9. Return Asset Quantity: Select the number of items being returned

      • After selecting the return quantity, NexsysOne will search for a replacement part number equal to the quantity at the local FSL, any alternate FSL, and then the Wireless Hub according to NexsysOne

      • Note: Depending on the location of the replacement part, you may receive a different next step

        1. Location of spare part: If the material is available at an FSL, the location of that FSL will populate and the remainder of the form can be filled out

        2. ATTENTION: If the material is not available at an FSL, but is available at the Hub location and will need to be shipped

        3. Error Message: If the material is not available at the FSL or at the Hub to be shipped, you will not be able to submit a Fault Report and should reach out to your DISH Construction Manager instead

    10. Replacement Part Number: A user can only enter a part number that is in the inventory of the Location of spare part

      • Once selected, the Replacement Serial Number/Replacement Asset Tag, and Replacement Asset Quantity will automatically populate

  2. Once all necessary fields are completed, click Save.

  3. Notify your DISH CM and the FSL that a Fault Report is awaiting their approval. Include the Site ID, BOM ID, and Fault Report # in this communication.

Creating a Fault Report via Mobile App

  1. In the DISH NexsysOne mobile app, navigate to the Fault Report section.


  1. Search for the site ID you will be creating a Fault Report for and select that site.

  2. Select the + to create a new Fault Report.    

  1. Complete all required fields. For detailed information on this, refer to step 3 in the previous section on Creating a Fault Report via Desktop.

             

  1. Select Submit or the Paper Airplane icon (depending on whether you are using an iOS or Android phone).

     

Fault Report Approval

The DISH CM must approve the Fault Report before the next step can be taken. Once the report is approved, the DISH CM should notify you. At this point, you will need to approve the Release document for the Return Part.

Approving the Release Document

Upon CM approval of the Fault Report, a release document will be automatically created to release the Return Part back to the FSL. This release document will need to be approved for the FSL to be able to properly receive the item. Note: This process is not required for Missing Items, as there is no item to return to the FSL.

  1. Navigate to AssetOne > Documents.



  1. Double-click the appropriate line item to open the Release document.

    • If needed, filter by documents in Draft status, and find the document with the appropriate Ship From (the site or your GC location) and Ship To (the selected FSL) locations.

    • Alternatively, you can search by Fault Report Number.



  1. If desired, click the ‘Fault Report’ button at the top of the page to view the associated Fault Report.


  1. Once the release document has been reviewed and all information is confirmed as accurate, click Approve at the bottom of the left column.

This will automatically create a Receive document for the FSL to receive the Return Part. Once the Receive document has been created, send the FSL the Receive document number. The FSL will be responsible for approving their Release document, which will create a Receive document for the spare part(s).


Reach out directly to the FSL to coordinate the dropoff/pickup date for the associated Fault Report.


Example Fault Reports:


Fault Report: Missing Item; Stolen


Fault Report: Defective; Software Update Issue/Download Failure


Fault Report: Incorrect Item; Wrong Item Ordered/On BOM


Fault Report: Defective; Other